I updated the firmware two days ago. Since the successful update my WD Live Duo has rebooted itself at least 8 times. It is also unusually hot which may cause the rebooting - just a guess though.
Since 2hrs ago I am no longer able to connect to the drive, neither via SMB protocol (I use MAC), nor via the Safari Bonjour, nor via the WD application for MAC. That said, the drive is showing-up in Finder, Safari and the WD Application.
Currently the LED is either solid green or blinking green - although “nobody” accesses the drive.
HELP - All my itunes, personal pictures and videos are stored on the device and I cannot risk losing the data at all.
#1 Disconnected my Live Duo for a full day to completely cool down. Restarted it which took around 5mins. Since then the LED is continuously flashing green while no one is accessing the drive.
#2 Pushing the reset button for 4+ seconds does not lead to reboot and resetting the passwords. It seems that the device is working and does not care about me pushing the button.
#3 I was again able to connect to the drive via SMB, checked my photo library. All data is still there. However, connecting with SMB or via bonjour/Safari is veeeeeeery slow.
#4 In the dashboard I started the quick diagnostic tool. This typically takes no longer than 2 minutes. After 20mins it stopped with an error message about the B drive. I checked the Storage tab and the B drive is ‘good’ like the A drive and does not show any failures.
I ordered a new drive just in case. It is always good to have a spare drive at home.
Has anyone an idea what the issue(s) could be? Thanks!
