03-16-2010 12:30 AM
i was hoping to avoid using windows backup in order to back up my system for upgrading to windows 7, and i also wanted to avoid just copying files over manually, so i'm trying to use the software incluided with the external HDD
however in the WD smartware window, the backup and retrieve tabs are greyed out and not clickable.
for that matter, if i got them to work somehow, would i even be able to backup my entire system a-la Time machine? or does smartware only backup certain files?
04-01-2010 10:46 PM
I do not have a solution, however I am experiencing the same problem with my new My Passport Essential - the same two tabs are greyed out and I need to do a manual back up as I do not keep it connected.
04-05-2010 11:14 PM
I have since found that this is an intermittent problem. Sometimes I turn it on and it works, other times I have the same problem. I was told that it is probably due to computer not "recognising" the hard drive, but don't know why this occurs.