I have been having problems with my WD Essential… When I plug it in, it shows up ( G: ) and allows me to unlock the drive ( H: )…but when I click on H: it would let me see it. Automatically asks me to reformat. Of course, I don’t. I also see that my drive has an available update, so I downloaded it. I’m afraid if I run it, that it will wipe out everyone currently on my drive and start over. I DON’T want to do that. I have important files on there, but I’m having so many problems. Anyone have any ideas??
Also, I occassionaly get “I/O error”. I’m at a loss here.
I have been having problems with my WD Essential… When I plug it in, it shows up ( G: ) and allows me to unlock the drive ( H: )…but when I click on H: it would let me see it. Automatically asks me to reformat. Of course, I don’t. I also see that my drive has an available update, so I downloaded it. I’m afraid if I run it, that it will wipe out everyone currently on my drive and start over. I DON’T want to do that. I have important files on there, but I’m having so many problems. Anyone have any ideas??
Also, I occassionaly get “I/O error”. I’m at a loss here.
MD
Hello,
If you are occasionally getting the I/O Error, it could be an issue with the usb cable or the either one of the usb port on the computer or the drive.
Please test the unit using a different USB cable if stills the same, please try using a data recovery software so you can get the files out of the drive since it might be getting corrupted.
im having the exact same problem. its not usb or cable. i tried it on my laptop and home pc does the same thing. I know the files are still there because it says the space is occupied on the disc but every time i try to access it, it says i need to reformat the drive.
