03-09-2011 01:33 PM
I have been having a problem with the program. I went to the download support site and the Acronis True Image for WD is no longer there. How come??? I wanted to try downloading it again to see if that's what the problem is.
Does anybody else use this program for backups? Here is the problem; every backup has failed. I keep getting the message that the image failed validation; "0-0" is corrupt. What is "0-0"???? Also when I created my recovery CD it assigns My Book a different letter (E) then the actual drive letter (J). It shows what should be that drive as a USB drive.
I would use the smartware, but it doesn't backup the entire system, just personal files. What good is that?? Not exactly what I would call "Smart" ware.
03-09-2011 02:07 PM - edited 03-09-2011 02:08 PM
I just tried this link and it worked http://support.wdc.com/product/downloaddetail.asp?
03-10-2011 03:47 PM
Thanks for the link, when I went there through just downloads all it came up with was the updates for the My Book and Lifeguard. There wasn't any Acronis listed.
How do you delete the information off of the drive from Acronis?? I did delete the stuff that was in the Acronis logs.
I also got a replacement My Book. That is brand new so I know the problem doesn't lay there.
Yes, I did try it using the recovery CD. It said the image verified, but when I right click on it (in my book) and click validate, it shows up in the log as invalid. I don't know if I should trust it's a good image or not.
I'm going to download the Acronis again and uninstall the one I have. Hopefully that will fix the problem.
I have a question about RAM. I put 2 new sticks in last year just about the same time I bought the new external HD. That is when I discovered the problems. I thought the problem was with Vista, so I dumped that and put a whole new drive inside and put Windows 7 on it. I shouldn't be having this problem. Is it possible the RAM is the problem?
Can I still run Acronis if I pull those 2 new sticks out?
I haven't been able to back this computer up for over a year now.
03-10-2011 05:51 PM
On deleting from Acronis you have to go into backup and start to create the backup and delete from the save destination It may show it as 2 files try the top one first to make sure it's all cleared. That's why I went to using my own file name instead of the generated one. Just look and you'll see it's easy enough. I don't have the drive on right now. I'm not sure about the memory part but Vista and Windows 7 are picky about it. Is it the same brand? sometimes that is a problem. You can run something like MemTest http://memtest.org/ I see that recommended a lot. It probably doesn't need that much ram running off CD but I really don't know. Here is a site with some tutorials and videos
03-11-2011 12:46 PM
I totally uninstalled Acronis and did a fesh install of the new download. Same problem. I also pulled the case apart and took out the 2 newer sticks of RAM, still same result.
It says I've got a "0-0" Partition and it's archives are corrutpt. What the **bleep** is a "0-0" partition and why don't I see it anyplace??? This is getting to be a real PITA.
I threw the question out on the Windows 7 forum to see if anybody knows what it is. I realize this is a free program, but why isn't there some kind of support for it? Acronis wants to charge for tech assistance.
03-11-2011 01:09 PM
Did you look in Acronis forums? They have a lot of helpful things posted.
03-11-2011 01:16 PM
I just got a post back from the 7 forum, they gave me a link to a page on this exact thing. It says it can be ANYTHING from a bad stick of RAM (going to run Memtest tonite), bad cables, or bad CPU. I hope not that last sucker is $300. I don't know what cables it's referring to.
It also said that if the checksums don't match EXACTLY, then it will toss it out as corrupt. What it doesn't say is where this "0-0" partition is .