I have always made it a practice that if I complain about a situation and a company does right about it, I have an equal obligation to say that, too. To that end, I want to offer major props to WD for turning an unhappy (my term was actually “pissed off”) customer to one that is extremely pleased with the ultimate outcome. John Coyne (CEO) first stepped up to the plate to intercede and asked Gary Meister and Jim Case to handle things on behalf of WD. To say they did an outstanding job is an understatement and I want everyone in the WD Community to know that my confidence has been fully restored. You can print that!! :smileyvery-happy:
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