WD external drive plug in to USB port in smart tv - error message

I wanted to watch a movie on my tv that I downloaded to my WD external drive. I plugged my external drive in to the USB port on my tv. I get an error message telling me that the media player is not available so now I can’t watch anything I have downloaded to my external drive. What can I do?

Hello there and welcome to the WD community.

On my TV I have an option to go the the USB port on it and then it checks the drive for media, have you tried checking if the drive has to be in a specific file system in order to locate it? I would also like to know What file system are you using on your external drive.