09-14-2011 09:18 AM
Hi i've been having this problem since day 1 wih my WD My book (WDBACW0020HBK) wherein if its connected via USB3.0 cable into my USB2.0 PC port im experiencing the following problems.
1. PC randomly hang up during boot up. Im using windows 7 and it hangs during the bios detection, It does not even get into the part where windows shows it "Windows Starting" message.
2. I have two external drives, 1 is this WD and one seagate, randomly either one will not be detected, or the drive mapping changes which affects of my programs that autosave to my wd and seagate drives via the drive letters already stored in their configs.
To temporarily resolve #1 above, i have to reboot the PC a number of times.
For #2, i just reassign back again the drive letters.
I primarily used my WD drive for whole PC backup and currently to avoid the above issues, i just dont power up anymore unless the backup is scheduled to run for the day or my programs will need to write into them. Yes they dont occur if my WD is not powered up.
My WD Smartware version is 18.104.22.168
Any advise on how to resolve this permanently ?
09-14-2011 09:39 AM
i plugged in after posting above my WD drive and noticed that there is an upgrade available: 22.214.171.124. However after the installation, it asked me to reboot, and yes my WD is still plugged and powered up. So i rebootted. And issue #1 above encountered immediately. Evidently the above upgrade didnt resolved the hanging issue. Im not back in turning off the drive.
09-16-2011 12:47 PM
I'm having the same problem on a Vista PC. If the drive is disconnected, it boots up perfectly. If the drive is connected and turned on, the computer never gets to the little scrolling indicator that shows Vista