My WD My Book Essential stopped working yesterday… When I connect it I get the “Installing device driver software” message…
USB Mass Storage Device … Ready to use
WD My Book 1130 USB Device … installing driver software … and after a few mins. it says “Failed”
WD SES Device USB Device … same as above
The disk is visible in device manager, it’s listed under “Other devices” and it says WD SES Device USB Device and has a yellow exclamation mark… when I right click it I only get the “Scan for hardware changes” and “Properties” options…
On properties under the general tab I get “This devices is not configured correctly. (Code 1) To find a driver for this device, click Update Driver.” … but there is no update driver button… under the driver tab I can only access the “driver details” button, all the other buttons are disabled…
the disk is not visible in disk management…
im using windows 7 64 bit
I already formatted my laptop and couldn’t get it to work…
plugged it on my dad’s laptop and same problem where its stuck at “installing driver software”
I tried unpluggin the drive for a few hours plugged it back and still nothing…
any help would be much appreciated… thanks!