Hello,
I have a WD My Book 4TB External Drive.
I’m using Rabook Firebat F650 a.k.a. MSI Barebones MS-16F4 937-16F454-017.
I’m using Windows 8.1 Pro 64-bit.
The Drivers are Intel USB 3.0 eXtensible Host Controller - 0100 (Microsoft) ver. 6.3.9600.16506
The WD My Book 4TB keeps on connecting-disconnecting-reconnecting every few seconds/minutes when plugged to USB 3.0 port. This does not happen when connecting to USB 2.0 port.
I have tried (and failed) :
-
Changing all the Power Plan USB Selective Suspend settings to DISABLED
-
UNCHECKING all the USB Hub Power Management Settings in Device Manager.
-
Updated the Firmware.
-
Removing the Drivers and let Windows reinstall it.
-
Using a shorter USB 3.0 cable from my TOSHIBA Canvio 1TB. (so it’s not the cable’s fault)
I have tried (and works) :
-
Testing it on my old Lenovo Y470 (it works on my Lenovo Y470)
-
Testing my TOSHIBA Canvio 1TB (it does not have this problem)
My assumption :
- WD My Book 4TB has problems with Intel eXtensible Driver :
-Because it works on my Lenovo Y470 (it uses Renesas Electronics USB 3.0 Driver)
-Because my TOSHIBA Canvio 1TB works on my Rabook F650 (with Intel eXtensible Driver)
- Other problems maybe? I need help on this mater.
Thank you for your help.
Regards,
Yuri