I plug everything, the power, and the USB cable into my computer. Everything turns on like normal, the hard drives spins for about 10 seconds and everything stops, the light on the hard drive is still on. All this time, the computer doesn ot recognize it.

Hi, Check if the drive is showing on disk management and how is showing. See the following link for assistance. How to access Disk Management in Windows XP, Vista, 7 or 8 to manage hard drives

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Kammex August 22, 2014, 3:56am 3

I said that the whole time, the computerdoesn’t recognize it, so it doesn’t even say it’s plugged in. I think it’s defective, I have claimed a RMA.