WD Media Player won't recognise WD 3TB External

WD External Drives External Drives for PC
1

When I connect the external HD to my laptop it opens/works perfectly, all files are available (AVI, MP4, MKV etc).

When I connect the drive to the WD Media player it states “Unrecognisable USB Device” and won’t load my files.

I have tried re-setting to factory settings and this has done nothing.

What can I do to get the media player to find the files on the HD?

2

What WD TV model do you own?

What firmware?

3

Hi, thanks for the reply. Consider me illiterate. Firmware? on the external HD or the media player?

It’s a Western Digital TV HD Media Player (Gen 1 I think).

4

whats the external drive you are using?

5

AFAIK that model does not support 3TB units

Try a lesser capacity drive, think is up to 2TB

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6

Hi thanks again. Really? It doesn’t support a 3TB? I have a smaller 500GB and that works (plus smaller USB sticks). Hubby thought he was doing me a favour by buying me a big one that would take a while to fill up. Guess I’ll have to buy smaller.

Thanks again for all your help!

7

any time

you can send the 3TB one to me :smileyvery-happy:

but seriously now a 2TB drive should be enough

8

Hah! :laughing:

I’ll swap you for 2 x 2 TB :wink:

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