We had to erase our files from the My Passport Essential and I reformatted the drive as WDC instructions told me to do. However now when I go to select files to backup, it isn’t recognizing the files on the C drive. Help

My Passport Essential does not recognize my computer files HELP

trythesefirst January 31, 2013, 3:18am 2

What application are you using to back up the files? Also what operating system are you using?