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Super Collector
kammo
Posts: 5
Registered: ‎07-26-2010
0

My Book: Suddenly not recognized

Hi folks,

A friend of mine has given me his My Book to test for him. Suddenly his computer has stopped recognizing it. I also can't see it on my computer with a different cable and power source (they work fine for my own My Book).

I've tried to check though the forum for a solution without much luck.

 

Here's some more info...

It doesn't show up in My Computer or Disk Management
However I can see it in Device Manager under Disk Drives and also in USB device viewer - (output log below)...

Has anyone got a suggestion for getting this working again?

          ---===>Device Information<===---
English product name: "My Book         "

ConnectionStatus:                  
Current Config Value:              0x01  -> Device Bus Speed: High
Device Address:                    0x03
Open Pipes:                           2

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0x00  -> This is an Interface Class Defined Device
bDeviceSubClass:                   0x00
bDeviceProtocol:                   0x00
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x1058 = Western Digital Technologies, Inc.
idProduct:                       0x1100
bcdDevice:                       0x0175
iManufacturer:                     0x01
     English (United States)  "Western Digital "
iProduct:                          0x02
     English (United States)  "My Book         "
iSerialNumber:                     0x03
     English (United States)  "202020202020202020202020202020"
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0020  -> Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0xC0  -> Bus Powered
MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x02
bInterfaceClass:                   0x08  -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass:                0x06
bInterfaceProtocol:                0x50
iInterface:                        0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

Occasional Visitor
dlongmem
Posts: 1
Registered: ‎08-02-2010
0

Re: My Book: Suddenly not recognized

I, too have the same problem...all of a sudden, one day I plugged in my My Book...and nothing!  I tried 2 different laptops, changing out cables, and absolutely no recognition at all...what gives...?  Can anyone chime in with a suggestion...?  Also, respectfully, should the fact that no one has chosen to respond to the first post in over a week  make me uncomfortable about the effectiveness of this board...?   We both need help from someone...any help at all...in my case, I have precious data that I have trusted to this device...hope you're out there...

                  Thanks in advance,

                              d

Occasional Visitor
mybook
Posts: 1
Registered: ‎08-03-2010
0

Re: My Book: Suddenly not recognized

I have the exact same problem and it's very frustrating. Please help us!!

Staff
WDJeremy
Posts: 188
Registered: ‎04-12-2010
0

Re: My Book: Suddenly not recognized

When troubleshooting any detection issue, the problem lies with the drive, the data cable, power, or the computer.  Does the drive function on any other computer?  If not, what happens if you change the data cable?  Do you use the bundled power supply?  If so, do you have another one from another WD external that you can use with the drive?

Super Collector
kammo
Posts: 5
Registered: ‎07-26-2010
0

Re: My Book: Suddenly not recognized

@ WDJeremy

 

Everything you've asked has already been stated in the first post of this thread.

 

The unit has been tried on a different computer with a different data cable and power source from another functioning My Book. What happens  is clearly explained above.

 

 

 

 

Staff
WDJeremy
Posts: 188
Registered: ‎04-12-2010
0

Re: My Book: Suddenly not recognized

If the issue follows the drive, unfortunately, the only thing left to do is to replace it.

Occasional Visitor
ramadam
Posts: 1
Registered: ‎08-05-2010
0

Re: My Book: Suddenly not recognized

and what about the 300 plus gigs of backup on this drive. I have a different problem.  My computer and my laptop and my office computer recognizes My Book for about 5 seconds and then dosen't for 5 seconds then does etc etc etc.  I can;t get all my backup files from it.  You will say just replace it.  WTH.  If this is the way you treat your WD customers I will never buy a WD product again.

Staff
WDJeremy
Posts: 188
Registered: ‎04-12-2010
0

Re: My Book: Suddenly not recognized

I apologize but if the drive isn't working properly, you will need to replace it.  We have no data recovery capabilities ourselves but we do have a list of data recovery partners in the link below:

 

http://support.wdc.com/recovery/index.asp?wdc_lang=en

Super Collector
kammo
Posts: 5
Registered: ‎07-26-2010
0

Re: My Book: Suddenly not recognized

WD needs to do a lot more than apologize.


These unit shouldn't be failing for so many users after such a short period of use (in our case just over a year).


They need to acknowledge they've distributed a faulty product. Arrange for our data to be recovered free of charge and return to us a fully functioning unit.

 

 

 

Staff
WDJeremy
Posts: 188
Registered: ‎04-12-2010
0

Re: My Book: Suddenly not recognized

We can replace any drive that fails within its warranty period.  However, our warranty policy does not cover the data stored on the drive as it only covers the drive itself.  You can find a complete copy of our warranty policy through the link below:

 

http://support.wdc.com/warranty/policy.asp?custtype=end&lang=en

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