The top post has been seen over 150,000 times, WD. This should cause you considerable worry. I will relate the steps I’ve taken to troubleshoot, and request advice for next steps. Problem: My WD My Book Essential (1TB) is about 3 years old, has USB 3.0 connection, and is not recognized or seen on…

My Book Essential not seen by computer

zilla81f April 3, 2014, 4:43pm 3

Thank you WD staff for your reply. Could you please provide further information on the encryption of the drive?