I have two 1TB My Book Essential drives. They often disconnect themselves from my laptop, stopping any on-going jobs. Particulars – brand new HP Envy laptop, 8GB ram, 2.6 3rd generation i5 processor, 3 USB 3.0 ports.
Cables are brand new.
More info: Moving the drives to another pc/laptop has no beneficial effect.
WIthout moving or touching anything, the drives can drop off. Sometimes they re-connect. Sometimes I pull the USB cabkle from the laptop, wait a bit and then re-insert.
Thoughts?
Be sure to always safely eject the My Book before disconnecting the USB cable, since this may cause data corruption and unstable performance. You can try running a test using DLG to verify if the hard drive has any hardware problem. Check the link below for the steps.
| Forums | News and Announcements | Register | Help | Forum Guidelines |
Copyright © 2021 Western Digital Technologies, Inc. All rights
reserved.
|
Trademarks
|
Privacy
|
Community Terms of Service
|
Site Terms of Use
|
Copyright
|
Contact WD
|