My Book Essential Edition 2.0 1 TB

WD External Drives External Drives for PC
1

Hi

My Book Essential Edition 2.0 1 TB hangs up when I’m browsing for pictures and only that.

I have used diagnotic tools and everything is alright, and also the extended test tool on how to find out about bad sectors. Diagnostic tools doesn’t find anything wrong. I have also tested the harddisk on another computer and the same issue is there. I use Windows Vista.

I will appreciate any advise and I need help from an expert on this. :wink:

2

I copied and pasted this from the user manual. Are you using WD SmartWare or Windows to perform these retrievals ?

About Retrieving Files
The WD SmartWare software makes it easy for you to retrieve files that have been
backed up on your My Book drive and copy them to either:
• Their original locations on your computer
• A special retrieve folder

Retrieve is generally a five-step process:

  1. Choose the drive to retrieve files from on the Home screen.
  2. Choose the backup you want to retrieve files from.
  3. Choose whether the files will be copied to a special retrieve folder or to their original
    locations.
  4. Choose which files to retrieve—either individual files, folders, or everything.
  5. Retrieve the files.

Retrieving a File

After selecting the drive on the Home screen, to retrieve a file:

  1. Click the Retrieve tab to display the Retrieve screen (see Figure 13 on page 24).

  2. In the Backed Up Volumes box, select the WD SmartWare volume that you want to
    retrieve a file or folder from and click Select Destination to display the Select a
    destination for retrieved files screen (see Figure 14 on page 24).

  3. On the Select a destination for retrieved files screen:
    IF you want to copy your
    retrieved files to . . .
    THEN . . .
    Thier original locations,

a. Select the To the Original Places option.
b. Click Select Files to display the Select content to
retrieve… screen (see Figure 15 on page 25) and
proceed to step 4 on page 25.

A retrieved content folder,

a. Select the In a Retrieved Content Folder option.
b. If you want to specify a different retrieve folder, click
Browse and use the browse function to identify the
new retrieve folder.
c. Click Apply to save and implement the new retrieve
folder.
d. Click Select Files to display the Select content to
retrieve… screen (see Figure 15) and proceed to step
4 on page 25.

User Manual Link

1 Like
3

Mr_Punctuality wrote:

I copied and pasted this from the user manual. Are you using WD SmartWare or Windows to perform these retrievals ?

 

 

About Retrieving Files
The WD SmartWare software makes it easy for you to retrieve files that have been
backed up on your My Book drive and copy them to either:
• Their original locations on your computer
• A special retrieve folder

Retrieve is generally a five-step process:

  1. Choose the drive to retrieve files from on the Home screen.
  2. Choose the backup you want to retrieve files from.
  3. Choose whether the files will be copied to a special retrieve folder or to their original
    locations.
  4. Choose which files to retrieve—either individual files, folders, or everything.
  5. Retrieve the files.

 

Retrieving a File

After selecting the drive on the Home screen, to retrieve a file:

  1. Click the Retrieve tab to display the Retrieve screen (see Figure 13 on page 24).
  1. In the Backed Up Volumes box, select the WD SmartWare volume that you want to
    retrieve a file or folder from and click Select Destination to display the Select a
    destination for retrieved files screen (see Figure 14 on page 24).
  1. On the Select a destination for retrieved files screen:
    IF you want to copy your
    retrieved files to . . .
    THEN . . .
    Thier original locations,

a. Select the To the Original Places option.
b. Click Select Files to display the Select content to
retrieve… screen (see Figure 15 on page 25) and
proceed to step 4 on page 25.

A retrieved content folder,

a. Select the In a Retrieved Content Folder option.
b. If you want to specify a different retrieve folder, click
Browse and use the browse function to identify the
new retrieve folder.
c. Click Apply to save and implement the new retrieve
folder.
d. Click Select Files to display the Select content to
retrieve… screen (see Figure 15) and proceed to step
4 on page 25.

 

User Manual Link

I only got the WB Diagnotic tool and already have that backup on another external harddisk which is working properly.
I don’t use any syncronizing or backup plan. I always drag and drop the backup on to the harddisk. Thanks for the manual, but the issue is more about why or how does the hang up happen? I’m very careful on what I do with the harddisk. I always use the option safely remove hardware in Windows. I know what I’m doing. :smiley: I’m a IT Engineer.

4

Sorry bub. Should have taken that last line in your orignal post a little more seriously. :manembarrassed:

5

Serious? What do you mean exactly? :mansurprised:

6

You said you needed help from an expert. If I knew you were an IT engineer I would not have replied with my original suggestion. Thats all.

7

Mr_Punctuality wrote:

You said you needed help from an expert. If I knew you were an IT engineer I would not have replied with my original suggestion. Thats all.

It’s just a way of explaining my sutiation and profession, so I don’t need to follow the basic procedures on how to troubleshoot the issue. It’s doesn’t mean that I don’t need help. I gave you a kudus too for the manual, but  I’m still having the problem with my harddisk :wink: