04-23-2012 08:04 PM
I have several My Book Essential 3tb External drives - one suddenly died on me!
I verified via my other drives that the usb cord and ac adapter are working fine
The drive does not power up at all. No sound - No lights!
Drive not seen via disc management on any of my Windows 7 64 bit computers
I assume some power related part in the enclosure has failed.
Drive has not been dropped or banged. Working fine for months with about 2tb of data on it
Working fine up until yesterday - Just will not power up anymore. Even tried pressing switch above usb 3.0 port!
04-24-2012 11:44 AM
The fact that you have other drives will led to believe that you have a backup.. do you?
Replace if the drive is under warranty
04-25-2012 09:00 AM
enclosure or not you need to trouble shoot this.
If you not worried about warranty, then remove drive from the enclosure and connect it to a power supply.
If the drive spins then your enclosure is dead.enclosure itself performs the encryption by the way, so do not throw it out even if its dead.
If your drive does not spin up then PCB is most likely dead. Heads hardly ever get stuck on WD 3.5" drives.
do not initialize anything, or reformat anything
let me know what you find out about the drive's state, and I will let you know what to do next.
07-22-2012 01:12 AM
I am living in Singapore.
I am having the same problem !!
But my drive still under warranty, logged this case and waiting for RMA number.
I bought my drive on 2012 Feb. and is not even one year, to my surprise.
Just wonder why do such case happen ?
Do not know if my data can be recover or not ?
Guess I have loss some confident on WD products.......
08-17-2012 10:47 AM
HDDRS, I'm all ears!
I ordered a PCB online just to see if it spins up. YES. disk management shows unallocated drive and I've heard something about encryption. This board looks burnt by the way.
Will WD replace the board or should this "temp" board do the trick? I ran the WD lifeguard diags on it and it passed.
not sure what to do next.
(yes it's out of the enclosure of course at this point) I heard the "USB Ding sound" and there it is but no files showing. shows up in disk management but not windows.
08-17-2012 03:45 PM
08-20-2012 07:23 AM
I hope this helps...not the best quality but thanks for your time...I'm at work now, but I'm going to get crackin on this ASAP...you've given me the most helpful info I've received in like... forever!
08-20-2012 04:15 PM - edited 08-20-2012 04:20 PM
08-21-2012 07:17 AM
First thing I did was get you a better picture. hows this?
the patient board had no power at all...no light, no spin.
Donor board lit up right away and drive spun up upon hitting the power.
I'll take a look at the contents next. Thanks again