I have invested about 5 hours in trying to update my firmware over the last 2 days… I spent over an hour on the phone with level 2 tech support today… we played with firewall and other settings… nothing worked. He then asked if I was using Ineternet Explorer or another browser… he suggested trying Fire Fox… I did… it updated the first try! Problem solved… hope it works for you. If not… best wishes.
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