Hi
I hope no one is waiting for service from WD on this because I just phoned support about issues with the 2TB My Book that I just purchaed yesterday that was freezing up my computer and they claimed it was a faulty product. I actually bought two of these drives (I have two computers), both aren’t working and they claimed it was possible that both would be faulty instead of actually trying to assist in helping me fix the problem. I advised him that maybe then WD has a real quality control problem if that is the case.
This all started when my 1 TB My Book suddenly stopped being recognized in My Computer (it was only 10 months old) and then would also make my computer freeze up. I thought it was broken thus the purchase of the two new products and I told support this as well…and he indicated that it was possible that all 3 were faulty??!
The guy said that this type of thing was something he hadn’t heard about before so I advised him that when searching google using “WD My Book causes Windows XP computer to freeze” yields 115,000 results! My USB ports are working with all my other devices, the computer works as it always has without issue except for this so it must be a compatibility issue. Note also that when the product is first plugged in, Windows recognizes it but then when I try to go into Manage devices it freezes, though strangely my mouse is still operational.
With support like this I’m certain I’ll need to return these drives and get another product but if anyone finds a solution maybe I can use it with my 1TB version.
Thanks.
