Hi!
i just bought an external HDD (My Cloud Mirror 8TB) that both hardware and managing software works properly, however, i have problems to access when i’m not connected at home. Below i’m going to explain in detail my case.
The HDD is connected to a router (always on) via Ethernet cable in my home (Location 1). When i’m at home i use my laptop and i login as Admin into the WD My Cloud and My Dashboard software without problem. However, when i try to repeat the same operation in my work (Location 2), i cannot access because apparently the system did not recognize any connected device.
A second issue it is also related to access but this time is to the user. I tried to create a folder to share with specific user that i created giving read/edit permissions to access from my work (Location 2) with a different laptop, but still cannot access because even after receiving the access validation email apparently there is something missing in the activation process.
I have been reading the manual but seems that is something wrong, any clue about how to solve both the connection and user access?
Thanks a lot!!
