Firmware download fails

WD External Drives External Drives for PC
1

I am trying to update the firmware of my Passport Essentials

I downloaded and extracted the zip file

I run the file and when it tries to download the module I get the following message:

WD Firmware Updater download failed. Check your internet connection; then run the WD Firmware Updater again

I first tried it from my work network but when that didnt work I connected via 3G and it still fails

Any suggestions?

2

If the drive is working don’t bother with the updates I don’t. If it ain’t broke don’t fix it.

Joe

3

Any reason why you need to update?

If the drive is working fine then skip that… " If it aint broke… don’t fix it "

if you still want to update the firmware, follow the steps on the link bellow

http://wdc.custhelp.com/app/answers/detail/a_id/5460/session/L3RpbWUvMTM2MDI1Mzg5MC9zaWQvQWJCTmtnaWw%3D

make sure to follow all of the steps so you don’t endup with a dead drive

Edit:

Lol JoelS posted almost simultaneously

4

Thanks. I was advised to update as my drive isn’t working with USB3 ports

5

Make sure your USB 3.0 drivers are up to date. If this is an addon card check the manufacturer’s site for updates. USB 3.0 can be a bit buggy.

Joe