12-11-2009 05:02 PM
We purchased a WD My Book Essential and backed up for the first time without problems. Now when requesting back up we receive error message that 'Files Not Backed Up' and the reason being 'object reference not set to an instance of an object'. Help please!!!
12-27-2009 02:56 PM
I too am a relatively new user to the My Book Essential, 1T. Occasionally, I too am facing the same issue you describe. It seems to self-clear occasionally, and it only comes up with just a few files from Word 2007 and/or Excel 2007. I did submit a technical support question personally a couple days ago. Hopefully, TS will help us get to the bottom of this.
12-28-2009 10:53 AM
I just mine WD MyBook Essential TODAY and had no problem with the first back-up.
Then try to test the second back-up and then nothing happends.
This is why I am in here to see if others had that problem. I beleive that many many have that problem, so I don't dare to keep this WD product. I will tomorrow see if I can get the money back, but I really doubt that.
However I will buy another brand, as I want to have a safe back-up product. That is the whole purpose here.
I guess that the reason is now-a-days things are done in Thailand and China and quality sucks from there.
So I will suggest to buy another brand. This WD is a waste of our time and not a safe solution.
I will definately, but maybe same problem, as difficult to find products not made in Asia.
01-02-2010 05:58 AM
Here is the reply I received from Technical Support: "It is possible that the files were in use by an application or the external drive disconnected at the time the software was gathering the files to perform the backup."
Concerning the files being in use, I can understand that. Concerning the external drive being disconnected, that makes no sense.
Nevertheless, based on the fact that this situation, as I reported earlier, does seem to self-clear after a few days, and based on the fact that I have successfully performed some test restores of specific files, I tend to believe the answer TS provided to me. Yes, I can understand that perhaps the WD Smartware occasionally gets delayed in its ability to back up a file immediately.
Since I have had no other issues at all with the Smartware or the drive functionality, I might just choose to use my option for the free 30-days technical support by phone just to nail this thing down more precisely. If so, I will post my results here too.
01-02-2010 06:01 AM
I have not experienced the type of problem you describe, JohnnyH. Only the occasional specific-files not backed up as I already described.
I hope your situation gets worked out with WD, or alternatively, you identify a different product that seems to work for your system.
01-13-2010 09:06 AM
Well, here is the deal: I did use my 30-day free TS option and we opened a case number. First, we made sure that the .NET Framework 3.5 SP1 update was already installed in my OS. Apparently, not having that update from Windows can be the issue. You also want to be sure that your Windows OS updates are all up to date and correctly installed. In my case, these were all already okay.
After those confirmations, TS had me right click on the WD tray icon, and select Exit WD Smartware. Then, TS had me reinstall the WD Smartware software. This process of course reinitiates the WD Smartware to check the backup for all the files from your C drive. After that, the issue, theoretically, is fixed. We found that all was well initially.
Then, a couple days later, I saw the problem reoccur briefly, then it disappeared (so far) for good. I called TS just to be safe on my same case number. They said that based on all aspects of my case, it would appear that the issue is resolved. If it does resurrect, their tentative solution is to uninstall and then reinstall the .NET Framework software.
I just wanted to pass along my observations for what it's worth. Hopefully, this will help some folks.
01-16-2010 11:02 AM
01-30-2010 07:59 AM
Sure thing, Norman.
As a matter of fact, now that I have successfully retrieved several files of various types repeatedly, I remain convinced that these particular error messages in the BackUp Tab are phantom messages. Something is of course triggering them, but they have no substance. Just yesterday I again went to my Retrieve Tab and successfully performed another test retrieve of various Word and Excel files.
So again, unless WD comes up with something definitive, I will rest on my theory and just keep happily using the product. (Other than this quirk, it is a fantastic hard drive!----I love it!).
If anything different develops, I will post back to this forum.