Backup Problems?

Hello all and thanks for this Forum!

I did an initial full Backup C: & E: no problems.

I later needed to do another Backup recently and not understanding what to do, I went ahead and entirely reformatted the Disk.

However, when I backed up the second time the C: drive said it was only a partial backup?

Then when I backed up the E: drive portion, again the overall Backup it said was a ’ Partial Backup? ’ when I wanted a FULL backup!

What went wrong & why?

I also have other questions - 1. Once the Backup is completed, how do I Update new files to Backup without having to go through the entire process again and again? In other words, Can I simply Drag & Drop Updated files across? OR Something else needs to be done?

Thankyou

Hello,

The WD Smartware should update the files on the backup automatically. I recommend you uninstall and reinstall WD Smartware.

If the issue remains then you should probably contact support.

Contact WD

Hello and many thanks for responding!

Hamlet wrote: The WD Smartware you update the files on the backup automatically.

I am only an amateur and I do not understand how to make this happen?

Hamlet wrote: I recommend you uninstall and reinstall WD Smartware.

Can I download the file to make sure I have the latest?

Thanks

Hello,

You can find WD Smartware latest version from the link below:

1 Like

Thanks for that!

What about Smartware for 32bit Windows7?

Cheers!