Hi…Just wanted to know if you were ever able to find a solution to your problem.
I’m having exactly the same issue and was told to return the unit to the store for replacement.
I’m hesitant on doing this as I’m sure there is a solution and since it worked once as soon as I bought it, I don’t relish the idea of giving a hard drive with all my personal data over to an unknown.
If you found any hidden gems of wisdom I would be most grateful
Chris
