Mybook ess 1TB will not allow me to retrieve my data afer previous laptop was destroyed by this new virus… It allows me to and new files, but will not let me see those! Is there a repair for this? Downloaded new drivers, and diagnostics. says it clean and not locked, but cannot retrieve any files…
How are you trying to retrieve the data, manually or using a software? I recommend you to browse the drive content and copy them manually. If you cannot do that there is a chance that your My Book got infected by the virus.
The virus destroyed everything on the laptop! all programing… Downloaded the drives to new laptop, and it does not understand it… Ran 3 different scans on drive and all says okay. Symantic opened the files and showed all that it was scaning… Is S.M.A.R.T. associated with WD?
The virus is called fakealart, and it’s not fake! Burned hard drive Ran 3 different, and RAM. Ran 3 different scans on drive and all were clean… Downloaded new drivers, but still no response…
The virus destroyed everything on the laptop! all programing… Downloaded the drives to new laptop, and it does not understand it… Ran 3 different scans on drive and all says okay. Symantic opened the files and showed all that it was scaning… Is S.M.A.R.T. associated with WD?
I thank u very much for the info, and I’ve run the program… Just don’t know what to with it after the fact. It didn’t tell me exactly what was wrong, nor what needs to be done to repair it… Did not know SMART was part of WD, which stated there were 7 critical errors, which I thought were my laptop!!