Just purchased a My Book Essential 3 TB external drive. Directions said it was good for Leopard, Snpw Leopard adn Lion, I am currently running Mountain Lion so I began to download the first of several software upgrades assuming that would make it compatible with Mountain Lion. The first download has been downloading for over a half hour to an hour. How long should this take or is it stuck?
Hi, the firmware and smartware updates are only a couple of megabytes. Click the link below, find your model and try again to download the update.
http://support.wdc.com/product/download.asp?level1=1&lang=en