Reply
Visitor
jtroop12
Posts: 3
Registered: ‎03-16-2011
0

passport not working

all of a sudden when i plugged my passport for mac in it does not show up on the finder on my mac.  I tried calling the customer service but their service was dreadfully long. Does anybody know what i can do to at least retrieve all of the data i have on this hard drive. The light blinks but nothing is spinning or loading as usual.  I tried a different USB cord but it was the same reaction.  Please help

Esteemed Contributor
Nesvic
Posts: 1,256
Registered: ‎11-29-2010
0

Re: passport not working

Please test your drive using a different computer, if possible use another USB cable.

Visitor
jtroop12
Posts: 3
Registered: ‎03-16-2011
0

Re: passport not working

tried that and it didnt work.  any other suggestions?

Occasional Collector
Coreyjay4
Posts: 2
Registered: ‎03-20-2011
0

Re: passport not working

Same thing happened to me, so you're not alone. I've tried plugging it into another USB on my laptop and it didn't work (except the WD Smartware CD shows up on both USB) but I plugged my passport into my desktop and it works, so I don't know what's wrong with my laptop

Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: passport not working

[ Edited ]

@ jtroop12

 

Are you using a USB cable 18 inches or less?  Does the drive show up in Disk Utility?  Are there and clicking noises?


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Community Manager
Bill_S
Posts: 7,573
Registered: ‎11-24-2009
0

Re: passport not working

[ Edited ]

Coreyjay4 wrote:

Same thing happened to me, so you're not alone. I've tried plugging it into another USB on my laptop and it didn't work (except the WD Smartware CD shows up on both USB) but I plugged my passport into my desktop and it works, so I don't know what's wrong with my laptop


You're not getting enough power to the drive from the laptop.  You may need to purchase a power booster cable from our online store in order to get enough power from the laptop.


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Visitor
jtroop12
Posts: 3
Registered: ‎03-16-2011
0

Re: passport not working

yes less than 18 inches - some minor clicking noises - not appearing in disk utility

Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD