Coreyjay4 wrote:
Same thing happened to me, so you’re not alone. I’ve tried plugging it into another USB on my laptop and it didn’t work (except the WD Smartware CD shows up on both USB) but I plugged my passport into my desktop and it works, so I don’t know what’s wrong with my laptop
You’re not getting enough power to the drive from the laptop. You may need to purchase a power booster cable from our online store in order to get enough power from the laptop.
