03-27-2013 10:56 PM
I have a 2TB Western Digital My Book that I use as an external hard drive for storage with my Macbook. Somehow the mini USB port on the side of it became loose and broke off the green circuit chip. I opened the enclosure to see if maybe it would be a quick and easy fix, but it appears not. I have attached several pictures so you can see what happened. My guess is that I would have to take this to a specialist to solder the mini USB port back on the circuitboard. If so, would it be cost effective to do this? The drive only cost $130.
Now, supposing that it's either too expensive or impossible to fix, what are my options? I know this is a perfectly good hard drive, and I would hate to have it go to waste just because the enclosure is broken. In the meantime, there is some data on here I really need to get off ASAP. I have a SATA to USB adapter, but clearly this thing requires much more power than regular 2.5 in HD's. In the first picture, you'll notice there is a 8 prong port to the right of the SATA port on the HD. Is that an "alternative" power source I could use temporarily in conjunction with my SATA/USB adapter?
Thanks for your help! :-)
Solved! Go to Solution.
03-29-2013 02:29 PM - edited 03-29-2013 02:29 PM
Welcome to the WD community
Sorry to hear that you cannot access your files. The pins that you see are for jumper settings. Check the link bellow for more information. Unfortunately WD doesn't offer any in house repair or data recovery services, but you have the option to contact any of our recommended data recovery companies for help. Also please share the model number for the My Book that you have.
Data Recovery Partners
03-30-2013 12:42 AM
Thanks for your response. The P/N of this HD is WDBAAG0020HCH-02. It's the 2TB MyBook for Mac, purchased in early 2012.
To be clear, below is a clear picture of the problem. The metal thing in the yellow circle is the mini-USB port that broke off. This is the only thing wrong with the HD; everything else that is disassembled in the pictures was done properly with a screwdriver.
I searched and it seems WD does not sell replacement enclosures. Would an aftermarket enclosure work?
Thanks for your response and help!
03-30-2013 02:45 PM - edited 03-30-2013 02:46 PM
Since your My Book model has hardware encryption, it is not possible to recover your files by connecting the internal hard drive directly to the computer. I recommend you to contact tech support directly for further support. Follow the link below.
03-30-2013 11:38 PM
That's what I feared. In fact, since my first post, some google searching indicates that there are several other threads on this forum as well as several others dealing with this exact same problem. However, one thing that was not clear from investigating this issue was what if I don't care to recover the data; I just want a working external HD. Since my first post, I no longer need any of the data on here anymore, and at this point all of the data is entirely disposable. Will a third party 3.5 in. enclosure get me back up and running again?
03-31-2013 10:51 AM
If you don't need to recover your files and the My Book is still under warranty, you can call/write tech support and they will create the RMA order for you.
03-31-2013 03:01 PM
Thanks for taking the time to respond to my questions.
My hard drive is out of warranty; it was purchased in January 2012. I want to know whether or not the hard drive will work in a generic enclosure. On Amazon there is a wide variety of 3.5 inch enclosures. Again, the hard drive is not broken, only the PCB that provides the hardware encryption. I no longer care about the data, I just want to have a working, formatted hard drive.
04-01-2013 11:27 AM
Yes, the hard drive should work with most enclosures, but since this is not supported by Western Digital it is recommended for you to check the compatibility list for the enclosure you decide to buy, this way you can be sure that it will work.
Installing a WD SATA, SAS, or PATA drive in an external USB/NAS enclosure or Personal Video Recorder
04-04-2013 08:59 PM
Mine has done the same thing - it's obviously a poorly designed item - this plug should NOT break off this easily. WD should provide replacement circuit boards or at least a repair service to replace the port.
04-04-2013 09:24 PM
Broken USB ports leave the users with only a few chioces. Drives that came with Smartware are hardware encrypted and the data cannot be recovered by connecting as an internal drive or using another case. First if the drive is still in warranty then opening the drive will void the warranty. You can try getting another USB port soldered on at a electronics repair place. I know some have been repaired by soldering fine wire to the board and then the other end to a USB port. You can try getting an identical drive and try that board. These boards change frequently and there is no guarantee it will work. You can look on Ebay for a replacement this link explains a bit about matching up the boards http://community.wdc.com/t5/Off-Topic-Discussions/