WD needs to provide recovery assistance for Mavericks data loss

I’ve read as many of the data loss reports I could find in the Western Digital forums, Apple support forums, Macrumors forums, etc.

The recurring factors are:

  • MacOS Mavericks 10.9
  • WD Drive Manager / Raid Manager software installed
  • data loss after a restart
  • drives initialised to a single MyBook partition with exposed EFI partition
  • loss of all existing partitions and directory structures

Ignoring my power cut and SMC reset… all of the well documented reports are identical to mine. Data loss occurs after a restart.

The worst affected seem to be MyBook Studio customers who are the most likely to have WD Drive Manager / RAID Manager installed.

I still have all of my Western Digital drives separated and have attempted manual recovery on 1 of the drives from a mirror set.

Now that this is a recurring documented issue experienced by many others my hope is that Western Digital and Apple will work together to isolate the cause and assist in data recovery for those affected.

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