After the all the investigation done with users, and devices that didn’t appear to work, we found that there was not anything requiring a firmware update to fix.
What we found was:
- Remounting the drive through disk utilities fix most of the issues
- Replacing cables fixed a few others
- But only a couple of drives needed to be replaced
If following the first two fixes doesn’t work for you, contact support for further help, before replacing the drive.
You can contact them either by phone or email.
Contact WD
http://support.wdc.com/country/index.asp?lang=en
This thread is now closed.
