WD Smartware for My Passport Essential - Password Unrecognized

WD External Drives External Drives for Mac
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I have tried on another computer - doesn’t work.

Will try using another cable and see - have a feeling it will not work too. I am certain the password is correct as it is something I have been using for the drive for the past 1.5 years and I use the drive everyday at work.

I have in the meantime emailed WD support two days ago but I have not received a reply.