Hi - thanks for your advice cae02.
I tried that and got to the ‘disk would be wiped password cannot be retrieved screen’ and i tick the ‘i understand’ checkbox and go to erase the drive and smartware crashes on me. Again and again and again.
I haven’t been able to put any data on the thing yet - I hadn’t even been able to get it running to use as a backup, smartware continually crashed on me and then locked me out.
Is there anything else I can do? I really need an external drive for my MacBook. Can I return the drive to Western Digital and get a replacement under warranty?
