My Passport drive won’t mount on MacBook Pro. I have tried Disk Utility. It says it repairs, but needs to “update bootable software?” and then it hangs. I have never seen this message before on any drive. Verify permissions is not an option in disk utility (greyed out) for this drive. At one p…

Need help with My Passport drive not mounting

Help4All October 2, 2013, 4:02pm 2

Hello,

Have you tried testing the drive with the first aid option on the disk utilities?