On the third drive they sent me (seriously - great customer service but **bleep**!?) I used a Windows machine to update the drive. This worked.
I’m not sure what you have in a hard drive that needs updating but, rest assured, I’m not going to be updating any WD drives any time soon after this experience. While the company was terrific in their customer service and I love WD drives, I don’t see the need to update. PLUS, if you’re going to be losing data thanks to drives going south what’s the real point?
My recommendation to Mac users is to _ NOT _ update your drives based on my own experience.
