06-20-2011 11:49 AM - edited 06-20-2011 11:53 AM
I bought MY PASSPORT STUDIO some month ago. When I started it again (appr. 3 weeks ago) the smartware showed that I should make a firmware update. So I made the firmware update (Mac OS X 10.6.7). After the update was done it was written that I should disconnect my drive, restart my mac and connect the drive again. So I did as I should... But nthng happened. What I mean is that the Mac wasn`t able to recognize the MY PASSPORT STUDIO and so I wasn`t able to get my data!
I called the support but they just said that I should send them back the drive to get a new one and that there is no warranty for my files! I have important files on that drive which I haven`t been able to use since than! After I wrote back an email to the support that I do need my files they wrote back that I should try the firmware update on a win OS. I tried on Win Vista and Win 7 without success. So I contacted the support again 2 weeks ago and since then I am waiting for an answer. Instead of an answer these guys are inviting me to join a "customer satisfaction poll"... It`s just ridiculous!
Meanwhile I tried to find a solution by myself. By investigating in the web I found that they know the problem for a long time, at least apr. last year, look at the link below:
It must be a bad joke that these guys are still providing a non-working firmware via internet and that they don`t feel responsible for the mess they caused! Beside the mental anger I suffer I really do have financial loss because of a big company who is obviously not able to provide correct working software for the equipment they sell!
Does anyone know any solution, can anyone help me PLEASE!
06-21-2011 09:23 AM
Have you tried re-running the updater? The update probably failed, re-running should work fine.
06-21-2011 02:15 PM
first of all tnx a lot for your reply. I tried re-running the updater several times, on Mac OS-X and as I mentioned on Win Vista and Win 7, unfortunatly without succes. I was thinking about reinstalling the former firmware but unfortunatly I couldn`t find the older versions.