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Occasional Visitor
mehmet_alp
Posts: 2
Registered: ‎06-20-2011
0

My Passport Firmware Update Problems

[ Edited ]

Hi everyone,

I bought MY PASSPORT STUDIO some month ago. When I started it again (appr. 3 weeks ago)  the smartware showed that I should make a firmware update. So I made the firmware update (Mac OS X 10.6.7). After the update was done it was written that I should disconnect my drive, restart my mac and connect the drive again. So I did as I should... But nthng happened. What I mean is that the Mac wasn`t able to recognize the MY PASSPORT STUDIO and so I wasn`t able to get my data!

 

I called the support but they just said that I should send them back the drive to get a new one and that there is no warranty for my files! I have important files on that drive which I haven`t been able to use since than! After I wrote back an email to the support that I do need my files they wrote back that I should try the firmware update on a win OS. I tried on Win Vista and Win 7 without success. So I contacted the support again 2 weeks ago and since then I am waiting for an answer. Instead of an answer these guys are inviting me to join a "customer satisfaction poll"... It`s just ridiculous!

Meanwhile I tried to find a solution by myself. By investigating in the web I found that they know the problem for a long time, at least apr. last year, look at the link below:

http://community.wdc.com/t5/External-Drives-for-Mac/My-Passport-for-Mac-frimware-update-problem/td-p... 

It must be a bad joke that these guys are still providing a non-working firmware via internet and that they don`t feel responsible for the mess they caused! Beside the mental anger I suffer I really do have financial loss  because of a big company who is obviously not able to provide correct working software for the equipment they sell!

Does anyone know any solution, can anyone help me PLEASE! 

Staff
daytrdr
Posts: 1,308
Registered: ‎08-23-2010
0

Re: My Passport Firmware Update Problems

Have you tried re-running the updater?  The update probably failed, re-running should work fine.

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Occasional Visitor
mehmet_alp
Posts: 2
Registered: ‎06-20-2011
0

Re: My Passport Firmware Update Problems

Hi,

first of all tnx a lot for your reply. I tried re-running the updater several times, on Mac OS-X and as I mentioned on Win Vista and Win 7, unfortunatly without succes. I was thinking about reinstalling the former firmware but unfortunatly I couldn`t find the older versions.

Occasional Advisor
matrog
Posts: 10
Registered: ‎06-23-2011
0

Re: My Passport Firmware Update Problems

I have the same problem.

 

I tried to upgrade to version 1012 but now I have a bricked disk.

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