My Book Thunderbolt Duo Not Showing Up On Desktop

Howdy,

My Thunderbolt Duo is not showing up on my desktop. The light blinks white and orange a few times then goes out and I get nothing. Any thoughts?

Hello,

I recommend that you try some basic troubleshooting steps.

1- Connect the power adapter directly to a wall outlet. Sometimes a power strip or power surge do not provide enough power to spin up the drive properly.

2- Go to Disk Utility and verify if the drive is seen.

3- If it is seen then you will have to verify the disk in the “first aid” tab.

4- If it is not seen on disk utility then please try on another computer or using different power adapter or Thunderbolt cable.