My Book 2TB Not Recognized on MBP OSX LION

Disk Utility is here running since 28 hours and meanwhile showing 10% progress again. And there is no support from WD. We phoned them and they said we shuld get back to them when the test finished - haha - it is nnever finishing, that is why they tell you this! So we are somewhat in a loop since 3 days meanwhile!