heyy stefanieneves,
I would just like to clarify if you’re using a WD My Book Live? if you are, follow this steps:
CREATING A USER:
The Administrator can create users and limit what shares they can access.
- Click the Create New User button. The Create New User panel slides down over the User List.
2. Enter all required information (indicated by red asterisk).
- Click the Save button. The new user is listed in the User List, and the Share Access section moves to the right pane
CHANGING A PASSWORD:
When viewing details about a user, the Administrator can change the user’s password (no password is the default setting).
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Select the user to display user details in the right column.
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Click the Update Password button to display the details about changing the password
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Enter the same password in both Password and Confirm Password; otherwise select the No Password check box.
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Click the Save button.
EDIT: if you find this post helpful, kindly click the star for kudos as a thanks for me!!