Its installed but back up does not start and can`t save anything

Sorry if my question is too silly, but I have installed everything, but actual back up does not start (and Run back up button is not available to press). Can’t drag and drop files either under my passport…what else do I have to do to start using it?

thanks!!!

Hi there, if you can’t drop files to your drive then you have a problem.

Format it again on Disk Utility and make sure you set the drive to GUID partition table under the options of the partition tab. If Smartware is not working then you can use Time Machine, it’s the default tool your Mac uses for backups.

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