Tech support was absolutely USELESS.
I told then my problem was “insufficient Permissions” and the kept saying you need t o unlock the drive by using th PC firmware.
I protested and was told " we have done ths al lthe time .Dont worry it works"
Wel it didnt and I could see nothing on my drive at all.
I had to spend the best part of $1800 to have data recovery .
Totally unacceptable. If the drive ( or whatever ) is smart enough to say you need to update your firmware then its ought to be able to say in freaking big letters BACK UP FIRST OR YOU MAY LOSE YOUR DATA.
In my case I did because tech suport addressed the wrong issue now everything is being restored from Hard Copy and thats costing 2 weeks work ( pay ) to have it done …
Am I unimpressed you betcha backside I am
