Back up does not start

Hi and welcome to the WD community.

If you are using Smartware to backup your files, be sure to download the latest version. Check the links below. 

Smartware download

http://www.wdc.com/wdproducts/wdsmartwareupdate/

How to create a category backup using WD SmartWare 

http://wdc.custhelp.com/app/answers/detail/a_id/3828