06-07-2012 01:04 PM
I just found out that this issue has been fixed. You will need to register your product to download the software.
06-07-2012 01:59 PM
I'm pretty sure this has NOT been fixed -- I've tried to download the WD Align tool from 2 different PCs using 3 different browsers - True Image is all over the place, but the actual executable for installing WD Align is nowhere to be found. Yes, I logged in and registered my drive.
06-07-2012 02:05 PM
I will forward your post along and see what the deal is.
06-07-2012 02:23 PM
The reason you don't see the Acronis Align Tool is because the Caviar black doesn't need it. It's not an Advanced Format drive.
06-07-2012 03:41 PM - edited 06-07-2012 03:49 PM
Thank you for looking into this for me. I got started on this search because the instructions on the anti-static bag that the drive came in stated that this might be an advanced format drive and sent me to your website, and the WD website seemed to confirm it. Could you please direct me to a site with a listing of which WD drives have 4kb sectors? Is 500gb simply not large enough to warrant it? I am trying to understand so that I do not have this confusion again - I have a WD Blue 2.5 drive install coming up soon. Thanks again for your help.
06-07-2012 03:49 PM
Actually, I just found out that some of the Caviar Blacks are Advance Format drives. If yours is, then when you go into the customer support portal, you will now have the option to download it. We just added to the Caviar Blacks that need it.
06-07-2012 03:56 PM
It's in Options about half way down.
06-08-2012 11:09 AM
Indeed the issue with unavailable link to the Align Tool download is fixed, and the software can be downloaded after the registration.