I’m am sorry to hear that this happened, and twice! We will find out what’s going on and correct it. Someone will be in touch with you to get this taken care of.
[edit]
I’m sorry about my confusion here, but after reading another post that you posted back in May, I realized that you were talking about a drive that you received from a retailer, that was sent packaged the way you are showing in the pictures.
Now, am I to correctly understand that this thread is about the replacement of that drive from the same retailer? If so, then you need to understand that we never ship our products out without sufficient and proper packaging. Like I said in your other post, I don’t know why that retailer is packaging our drives without sufficient protection, but it is not because we are shipping our drives out that way.
I’ve escalated this along, but there may not be much we can do about how retailers are handling our products. However, we will do what we can.
