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Senior Member
SteveT
Posts: 5
Registered: ‎01-10-2011
0

WDC WD20EARS-00MVWB0 fails quick test

[ Edited ]

Test Option: QUICK TEST

Model Number: WDC WD20EARS-00MVWB0

Unit Serial Number: WD-WCAZA1308286

Firmware Number: 51.0AB51 Capacity: 2000.40 GB

SMART Status: PASS Test Result: FAIL Test

Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3!

Test Time: 20:56:09, January 10, 2011

 

I bought the above HDD Nov. 30, 2010 and bought a Macally NSA-S35OU3 enclosure for the HDD to make an external HDD. I downloaded WinDlg to test it and it fails the quick test with the above error. What does the error message mean?

Senior Member
SteveT
Posts: 5
Registered: ‎01-10-2011
0

Re: WDC WD20EARS-00MVWB0 fails quick test

[ Edited ]

I did an extended scan and here are the results:

Test Option: EXTENDED TEST

Model Number: WDC WD20EARS-00MVWB0

Unit Serial Number: WD-WCAZA1308286

Firmware Number: 51.0AB51

Capacity: 2000.40 GB

SMART Status: PASS Test

Result: FAIL Test Error Code: 08-

Test Time: 20:33:44, January 11, 2011

 

System Info:

XP PRO SP3 X86 32bit

MSI MS-7309

AMD Athlon II X2 240 2.81 GHz

2GB RAM

ASUS EAH5450 1GB RAM

Primary HDD: WDC WD3200AAKS-00V1A0 (SATA)

Secondary HDD: WDC WD500AAKB-00H8A0 (SATA)

External HDD: WDC WD20EARS-00MVWB0 (USB)

 

What should I do, back up my files from the USB external to my C: & F: and do an extended test again and click fix it after it scans even though it took over 18 hours and use the fix option? I didn't try the fix option cos I'm using the external to back up my videos and didn't want to risk losing any of them.

 

Edit

I downloaded CrystalDiskInfo and this is what it says:

----------------------------------------------------------------------------
 (3) WDC WD20EARS-00MVWB0
----------------------------------------------------------------------------
       Enclosure : WDC WD20 EARS-00MVWB0 USB Device (V=04C5, P=201D, sa1)
           Model : WDC WD20EARS-00MVWB0
        Firmware : 51.0AB51
   Serial Number : ***************
       Disk Size : 2000.3 GB (8.4/137.4/2000.3)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 3907029168
   Rotation Rate : Unknown
       Interface : USB (Serial ATA)
   Major Version : ATA8-ACS
   Minor Version : ----
   Transfer Mode : SATA/300
  Power On Hours : 646 hours
  Power On Count : 32 count
     Temparature : 40 C (104 F)
   Health Status : Caution
        Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
       APM Level : ----
       AAM Level : 80FEh [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 196 195 _51 000000000180 Read Error Rate
03 166 164 _21 000000001A13 Spin-Up Time
04 100 100 __0 000000000031 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 100 100 __0 000000000286 Power-On Hours
0A 100 253 __0 000000000000 Spin Retry Count
0B 100 253 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000020 Power Cycle Count
C0 200 200 __0 00000000000A Power-off Retract Count
C1 200 200 __0 000000000454 Load/Unload Cycle Count
C2 110 104 __0 000000000028 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000012 Current Pending Sector Count
C6 200 200 __0 000000000012 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 00000000009A Write Error Rate

 

It gives me a caution for C5 200 200 __0 000000000012 Current Pending Sector Count & C6 200 200 __0 000000000012 Uncorrectable Sector Count.

Regular Advisor
smlunatick
Posts: 79
Registered: ‎12-28-2010
0

Re: WDC WD20EARS-00MVWB0 fails quick test

Same thing happened to one of my Caviar Black hard drive.  CrystalDiskInfo report is useless for WDC support.  It would only tell a SMART warning.  I'm in RMA process for my Caviar Black.

Senior Member
SteveT
Posts: 5
Registered: ‎01-10-2011
0

Re: WDC WD20EARS-00MVWB0 fails quick test

[ Edited ]

Thank you smlunatick for the reply. Should I apply for a RMA or try to fix it? I'm in the process of moving my videos to my other HDD now.

It'll be nice if I got a reply from someone that works for Western Digital to help. This is suppose to be their support forum or am I wrong and it's only members that help each other?

Regular Advisor
smlunatick
Posts: 79
Registered: ‎12-28-2010
0

Re: WDC WD20EARS-00MVWB0 fails quick test

It would seem that this is a "peer" based forum site.  Peer is "users" like us and it might mean that WDC support agent "may" visit the forums for time to time.

Senior Member
SteveT
Posts: 5
Registered: ‎01-10-2011
0

Re: WDC WD20EARS-00MVWB0 fails quick test

[ Edited ]

I did an extended test again after I finished coping files to my other HDD and tried the repair option and I got an error again.

Test Error Code: 08-Error was detected while repairing bad sectors.

Regular Advisor
smlunatick
Posts: 79
Registered: ‎12-28-2010
0

Re: WDC WD20EARS-00MVWB0 fails quick test

I'm just waiting for UPS to deliver my replacement Caviar Black.  You should consider the RMA process.

Senior Member
SteveT
Posts: 5
Registered: ‎01-10-2011
0

Re: WDC WD20EARS-00MVWB0 fails quick test

I applied for a Standard RMA but I got to wait until the end of the month to mail my HDD to Western Digital because I'm on a fixed income. Stupid me I applied for it too soon, cos I don't have the money to mail it to them now.
Regular Advisor
smlunatick
Posts: 79
Registered: ‎12-28-2010
0

Re: WDC WD20EARS-00MVWB0 fails quick test

RMAs last about 1 month before they expire.  I sent my via hte standard mail (Canda Post.)   It was below $20.00 (CDN) and their was no extra charges for the RMA.

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