WD3200KSRTL not recognized by windows xp sp3

The enclosure is correctly detected as a “Mass Storage USB Device”. I would think that Windows would automatically install it with a generic Microsoft mass storage driver.

Is there such a device in Device Manager? Is there any “unknown” device with a yellow warning?

FWIW, the bridge chip is an MA6116.

If you’re a developer, you have access to the following data:
http://www.moai.com.tw/support.php?main_item=40&sub_item=64

Of course, this doesn’t help us at all.