06-01-2013 11:47 PM - edited 06-01-2013 11:55 PM
Just bought a brand new WD30EFRX OEM version. I have a Window XP pro (32-bit)
After installation, the BIOS see the disk and with 801G capacity. The Disk Management found the Disk, but only saw 746G. Formatted it as primary partition. Downloaded the Acronis True Image. Used it to repartition the drive into 1 T primary and 1T logical. But the formatting failed. Reboot the computer, tried to use the window xp CD to partition the disk and the new drive is invisible. Rebooted again, now the new disk is still recognized by the BIOS, but invisible to Disk Management or Acronis True Image. Acronis True Image can't wipe the drive clean either.
Is there a fix? Or I have to send it in for replacement?
06-02-2013 05:50 AM
If the drive can be accessed by the bios, you can repartition it. Try downloading a boot 'cd' like gparted live usb, boot to it, and then use the graphical tools to repartition your drive and write the changes to disk.
06-03-2013 08:26 PM
I tried this and it is sort of working but too slowly:
06-04-2013 06:52 PM - edited 06-04-2013 06:54 PM
Go to this link. Select End User, and follow the instructions for Product Replacement (RMA).
Please click kudos star if this is helpful. Thanks!