I couldn’t get the WD WinDlg to work/see that HD again on my Win 7 Pro 64-bit laptop, nor the HDDScan before I took the HD to the shop to try it in a desktop… After that, I installed those utilities on an old very slow XP 32-bit machine, and WD didn’t see it, but HDDScan does. After I ran HDDScan I tried WDDL again, and then it was seen so I ran the Quick Test, which errored out and said too many bad sectors. Results for both below.
I haven’t tried them again on the Win 7 laptop, but if it’s worth an attempt to try data recovery with some free/inexpensive utility, I might as well (assuming that won’t affect an RMA).
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HDDScan S.M.A.R.T. Report
Model: WDC WD10EZRX-00A8LB0
Firmware: 01.01A01
Serial: WD-[Deleted]
LBA: 1953525168
Report By: HDDScan for Windows version 3.3
Report Date: 8/12/2013 3:51:35 PM
| Num | Attribute Name | Value | Worst | Raw(hex) | Threshold | |
| 001 | Raw Read Error Rate | 191 | 191 | 0000000000-1B94 | 051 | |
| 003 | Spin Up Time | 139 | 134 | 0000000000-0FC1 | 021 | |
| 004 | Start/Stop Count | 099 | 099 | 0000000000-04F8 | 000 | |
| 005 | Reallocation Sector Count | 200 | 200 | 0000000000-0000 | 140 | |
| 007 | Seek Error Rate | 200 | 200 | 0000000000-0000 | 000 | |
| 009 | Power-On Hours Count | 099 | 099 | 0000000000-055B | 000 | |
| 010 | Spin Retry Count | 100 | 100 | 0000000000-0000 | 000 | |
| 011 | Recalibration Retries | 100 | 100 | 0000000000-0000 | 000 | |
| 012 | Device Power Cycle Count | 100 | 100 | 0000000000-0086 | 000 | |
| 192 | Emergency Retract Count | 200 | 200 | 0000000000-0060 | 000 | |
| 193 | Load/unload Cycle Count | 197 | 197 | 0000000000-2984 | 000 | |
| 194 | HDA Temperature | 106 | 097 | 37 C | 000 | |
| 196 | Reallocation Event Count | 200 | 200 | 0000000000-0000 | 000 | |
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197 | Current Pending Errors Count | 200 | 200 | 0000000000-0005 | 000 |
| 198 | Uncorrectable Errors Count | 200 | 200 | 0000000000-0000 | 000 | |
| 199 | UltraDMA CRC Errors | 200 | 200 | 0000000000-0000 | 000 | |
| 200 | Multi Zone Error Rate | 200 | 200 | 0000000000-0000 | 000 |
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SMART Status: Passed
Test Option: QUICK TEST
Model Number: WDC WD10EZRX-00A8LB0
Unit Serial Number: WD-[Deleted]
Firmware Number: 01.01A01
Capacity: 1000.20 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Too many bad sectors detected.
Test Time: 18:09:02, August 12, 2013
