WD UAE not replacing Velociraptor under warranty

WD Internal Drives Desktop & Mobile Drives
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 I have been a long standing customer of WD since 2002. I have used over 30 drives from WD being a loyal customer.

This is the second WD Raptor that has died on me since 2010. When my first WD Raptor died in 2010 I was not given a replacement raptor but instead a WD External 1TB drive. Nevertheless I purchased another new Velociraptor , serial number [Deleted- Privacy],

A few days ago this drive died as it would not get detected. I am an experienced IT Professional with over 14 years of IT experience so I tried everything to get this drive running. Today I contacted Redington Gulf - UAE distributor - for a warranty and replacement. They told me that since the drive is 4 years old no replacement can be given and I can get a depreciated amount of US$36 to use towards any WD product. This is not what I want. I paid AED 650 i.e. US$176 for this drive and want a replacement. 

Has anyone else gotten the stick from WD about depreciation and warranty?

Case number:  [Deleted- Privacy]

2

Welcome to the Community.

Have you tried replacing your hard drive directly through WD instead of using a distributor?

http://wdc.custhelp.com/app/answers/detail/a_id/8/

You can should also try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

3

as Trancer said, given they have a 5 year warranty, contact WD direct, rather than through yoru reseller, if your having difficulty.

pity more companies don’t reward loyalty these days.

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