Enverex wrote:
It better not be the same first line support I’m already dealing with because I’m losing my rag. The whole point of posting here was so that I could get the attention of -someone else- higher up that may be able to fix the issue, not just drag it out further.
While I understand where you’re coming from, I believe you are misunderstanding the very purpose of the WD Community, which is user-to-user interaction. Staff members may post once in a while, but Western Digital has official, direct support channels for addressing technical issues. Users should not expect constant, steady, and/or direct responses from WD Staff members while on the forum.
Hopefully the Support Teams will be able to address your concerns.
